Refund policy

First of all, we're here to help!
We're more than happy to answer any questions that you have about sizing or any other queries before making your order. 
We want to make sure that you feel confident about your purchase.
Please get in contact with us via email: store@urahara-store.com if you have any questions. 
Below is a detailed description of our In-store, Domestic & International return policy.

BRICK & MOTAR STORE POLICY:
New and unworn/unused items purchased at URAHARA  are eligible for exchange or store credit only. URAHARA must be notified within 7 days of the purchase for exchange or store credit and all original tags must be attached and items in a reasonable unspoiled condition. Please note that we can't refund or exchange any jeans purchased once they are hemmed.

ONLINE DOMESTIC POLICY:
New and unworn/unused items purchased online domestically are eligible for a full refund, exchange, or store credit. URAHARA must be notified within 7 days of the delivery in order for the customer to be eligible for our return options. All original tags must be attached. All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there there has been some other mistake by our account. 
We cannot take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.

ONLINE INTERNATIONAL POLICY:
New and unworn/unused items purchased online internationally are eligible for a full refund, exchange, or store credit. URAHARA must be notified within 7 days of delivery in order for the customer to be eligible for our return options. All original tags must be attached. All shipping costs  are paid by the customer, unless, the item has been damaged before or during delivery or there has been some other mistake by our account.
International customers are responsible for the return shipping costs of exchanged goods. We cannot take responsibility for items returned without being notified first and/or items that are returned with a shipping alternative where you can not trace the package.
Again we're happy to help you with any questions or concerns related to shipping, returns, or refunds, please get in touch via email: store@urahara-store.com

RETURN SHIPPING ADDRESS:
URAHARA
78 Smith Street
Collingwood, Victoria
Australia 3066
GIFT CARDS:
Gift cards are valid for 5 years from the date of issue. Gift Cards are non-refundable.