Refund policy
First of all, we're here to help!
We are committed to ensuring you are 100% confident in your purchase so please reach out to us with any questions or concerns you might have before placing your order.
The products that we proudly stock at URAHARA are investment pieces and are made to use or wear for a lifetime, so let's get it right!
Below is a detailed description of our In-store, Domestic & International return policy.
BRICK & MORTAR STORE POLICY:
New and unused items purchased at URAHARA are eligible for exchange or store credit only. URAHARA must be notified within 14 days of the purchase for exchange or store credit, all original tags must be attached and items in a reasonable unspoiled condition. Please note that we can't refund or exchange any jeans purchased once they are hemmed.
METHODS OF PAYMENT:
We accept Visa, MasterCard, American Express, Google Pay, Shop Pay, Coinbase & Afterpay.
ONLINE DOMESTIC POLICY:
New and unused items purchased online domestically qualify for a full refund, exchange, or store credit. Notification to URAHARA within 14 days of delivery is necessary to avail of our return options. All original tags must remain attached. Shipping costs are the responsibility of the customer, except in cases where the item was damaged before or during delivery, or due to an error on our part. Once notification has been acknowledged, items must be returned with tracking.
New and unused items purchased online domestically qualify for a full refund, exchange, or store credit. Notification to URAHARA within 14 days of delivery is necessary to avail of our return options. All original tags must remain attached. Shipping costs are the responsibility of the customer, except in cases where the item was damaged before or during delivery, or due to an error on our part. Once notification has been acknowledged, items must be returned with tracking.
ONLINE INTERNATIONAL POLICY:
New and unused items purchased online internationally are eligible for a refund, exchange, or store credit, provided we are notified within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags attached.
Customers are responsible for all return shipping costs. Shipping costs are only covered by URAHARA in cases where an item is confirmed to be faulty or where an error has occurred on our part. Once a return request has been approved, items must be sent back with valid tracking. We are happy to offer size exchanges on international orders, subject to availability. Customers are responsible for all return shipping costs, reshipment costs, and any duties or taxes incurred. Duties and taxes paid on the original order are non-refundable.
We're happy to help you with any questions or concerns related to shipping, returns, or refunds. Please get in touch via email - store@urahara-store.com
RETURN SHIPPING ADDRESS:
URAHARA
3 Johnston Street
Collingwood, Victoria
Australia 3066
GIFT CARDS:
Gift cards are valid for 5 years from the date of issue. Gift Cards are non-refundable.