Refund policy
First of all, we're here to help!
We are committed to ensuring you are 100% confident in your purchase so please reach out to us with any questions or concerns you might have before placing your order.
The products that we proudly stock at URAHARA are investment pieces and are made to use or wear for a lifetime, so lets get it right!
Below is a detailed description of our In-store, Domestic & International return policy.
BRICK & MORTAR STORE POLICY:
New and unused items purchased at URAHARA are eligible for exchange or store credit only. URAHARA must be notified within 7 days of the purchase for exchange or store credit, all original tags must be attached and items in a reasonable unspoiled condition. Please note that we can't refund or exchange any jeans purchased once they are hemmed.
METHODS OF PAYMENT:
We accept Visa, MasterCard, American Express, Google Pay, Shop Pay, Coinbase & Afterpay.
ONLINE DOMESTIC POLICY:
New and unused items purchased online domestically qualify for a full refund, exchange, or store credit. Notification to URAHARA within 7 days of delivery is necessary to avail of our return options. All original tags must remain attached. Shipping costs are the responsibility of the customer, except in cases where the item was damaged before or during delivery, or due to an error on our part. Once notification has been acknowledged, items must be returned with tracking.
New and unused items purchased online domestically qualify for a full refund, exchange, or store credit. Notification to URAHARA within 7 days of delivery is necessary to avail of our return options. All original tags must remain attached. Shipping costs are the responsibility of the customer, except in cases where the item was damaged before or during delivery, or due to an error on our part. Once notification has been acknowledged, items must be returned with tracking.
ONLINE INTERNATIONAL POLICY:
New and unused items purchased online internationally qualify for a full refund, exchange, or store credit. Notification to URAHARA within 7 days of delivery is necessary to avail of our return options. All original tags must remain attached. Shipping costs are the responsibility of the customer, except in cases where the item was damaged before or during delivery, or due to an error on our part. Once notification has been acknowledged, items must be returned with tracking. International customers are responsible for the return shipping costs of exchanged goods. We cannot take responsibility for items returned without being notified first and/or items that are returned with a shipping alternative where you cannot trace the package.
Again we're happy to help you with any questions or concerns related to shipping, returns, or refunds, please get in touch via email - store@urahara-store.com
RETURN SHIPPING ADDRESS:
URAHARA
3 Johnston Street
Collingwood, Victoria
Australia 3066
GIFT CARDS:
Gift cards are valid for 5 years from the date of issue. Gift Cards are non-refundable.